Frequently Asked Questions

• Send us an email at hello@bumpbaloza.com
• Or leave us a message on our Contact Us page.

Yes, we’re an online-only store based in South Africa.

1. Select the product(s) that you would like to purchase.
2. Select the quantity and then click Add to cart.
3. Click on the shopping bag icon at the top right on the page.
4. Check your cart and then click Proceed to checkout.
5. Fill in all your customer information and shipping address.
6. Review your purchase summary.
7. Select your preferred payment method and click Place order.
8. Your purchase summary will then be displayed and you will receive an email confirmation of your purchase.

All payments are handled securely Payfast:

We accept payment by Visa Credit and Debit Cards, Mastercard Credit and Debit Cards, American Express Credit Cards, RCS Store Cards, SnapScan, Mukuru, SCode, Scan To Pay, Zapper, Samsung Pay, Apple Pay, Mobicred & Instant EFT.

View our Payment Policy

No, you don’t need to register an account to place an order. You can purchase as a guest on checkout.

Appreciable reasons to register an account on Bumpbaloza:

• Speed your way through checkout.
• Track your purchases easily.
• Easily view all your past purchases.
• Receive special discounts.

And we like to send our loyal customers free store credit from time to time, by having an account makes it easier to allocate the free store credit.

We use the Order Information that we collect generally to fulfil any orders placed through the Site. View our Privacy Policy.

If you would like to have your account and data deleted, please send us a data deletion request at hello@bumpbaloza.com.

No, we are an online store exclusively.

We will primarily send all updates and communication regarding your order to your email address, please check your emails for any updates from us.

• Aramex (To Door) with a cost of R99.
  Delivered directly to your home or office address, anywhere in South Africa.
  Delivered between 8AM and 5PM on business days.
  More information: https://aramex.co.za/store-to-door/

• PUDO (To Door) – (Powered by The Courier Guy) with a cost of R79.
  Delivered directly to your home or office address, anywhere in South Africa.
  Delivered between 8AM and 5PM on business days.
  More information: https://thecourierguy.co.za/locker-courier-services/

• PUDO (To Locker) – (Powered by The Courier Guy) with a cost of R59.
  Delivered to your nearest or preferred PUDO locker.
  More information: https://thecourierguy.co.za/locations/

• PUDO (To Kiosk) – (Powered by The Courier Guy) with a cost of R69.
  Delivered to your nearest or preferred PUDO kiosk.
  More information: https://thecourierguy.co.za/locations/

• PAXI (To Store) with a cost of R69.
  Delivered to your nearest or preferred PAXI point. Currently PAXI is available at PEP, PEP Home, PEP Cell, Tekkie Town and Shoe City stores.
  More information: https://www.paxi.co.za/paxi-points

• Free Delivery on all purchases of R500 or more!
  Delivered to your nearest or preferred PUDO locker.
  More information: https://thecourierguy.co.za/locations/

View our Shipping and Delivery Policy

Once your purchase has been dispatched, the following timeframes are applicable depending on your preferred delivery method:

Aramex (To Door):

• 2 – 3 business days.

PUDO (To Door, Locker and Kiosk) – (Powered by The Courier Guy):

• 1 – 4 business days.

PAXI (To Store):

• 7 – 9 business days.

View our Shipping and Delivery Policy

Once your purchase has been dispatched you will receive an email confirmation containing your delivery details, as well as a tracking number.

If the product(s) are sourced from an external supplier, the order will only be dispatched when all the product(s) has checked in with us.

View our Shipping and Delivery Policy

In the unfortunate event that you receive a delivery whereby the products are damaged or defective and or its quantity delivered to you does not match your products and it’s quantity as per your purchase, please notify us within 7 days upon receipt of delivery by email at hello@bumpbaloza.com to assist you.

View our Shipping and Delivery Policy

All purchases dispatched are guaranteed to be delivered. If your purchase is lost, we will either send you a replacement or we will refund the full purchase amount to you.

View our Shipping and Delivery Policy

On rare occasions, or in remote areas, delays can happen. If the expected delivery times are significantly exceeded, please sent us an email at hello@bumpbaloza.com to assist you.

Delivery times may be delayed between 5 – 15 business days if the product is sourced from an external supplier. Please note that some imported products may take between 15 – 25 business days to be delivered.

View our Shipping and Delivery Policy

Aramex (To Door):

We will notify you of a failed courier delivery attempt, whereby no one was at the specified delivery address to receive and sign for the goods at the time of delivery. We will endeavour to reschedule the delivery with you within 24 – 48 hours, however you may be liable if any additional handling and delivery charges are incurred.

PUDO (To Door) – (Powered by The Courier Guy):

We will notify you of a failed courier delivery attempt, whereby no one was at the specified delivery address to receive and sign for the goods at the time of delivery. We will endeavour to reschedule the delivery with you within 24 – 48 hours, however you may be liable if any additional handling and delivery charges are incurred.

PUDO (To Locker and Kiosk) – (Powered by The Courier Guy):

Should you not collect your parcel from the PUDO locker within 48 hours, PUDO will sent it to the closest PUDO kiosk / depot. You can request to have your parcel resend to a PUDO locker nearest to you or an alternative address, however you may be liable if any additional handling and delivery charges are incurred.

PAXI (To Store):

If a parcel is left uncollected at its destination PAXI Collection Point within 14 days, it will be sent back to the origin store where it was initially dropped off. We will endeavour to resend the parcel back to you, however you may be liable if any additional handling and delivery charges are incurred.

View our Shipping and Delivery Policy

If you have misspelled or auto-filled your address incorrectly or want to change your delivery address, simply reply to your purchase confirmation email with the address information, or alternatively sent us an email at hello@bumpbaloza.com to assist you.

If your purchase was dispatched prior to notifying us, you may be liable if any additional handling and delivery charges are incurred.

View our Shipping and Delivery Policy

If for any reason you would like to cancel a purchase before delivery, please sent us an email at hello@bumpbaloza.com to assist you.

You can cancel your purchase at any time, depending on where the purchase is in the process:

• If your purchase has not been dispatched upon cancellation, we will refund the full purchase amount to you.
• Once your purchase has been dispatched from the supplier, we will only be able to process the cancellation when the purchase has been returned to us. You will need to accept the delivery and will have the right to return the purchase in accordance with our Return and Refund Policy.

View our Shipping and Delivery Policy

Unfortunately, we do not deliver outside of South Africa.

View our Shipping and Delivery Policy

To return your product, send us an email at hello@bumpbaloza.com to assist.

View our Return and Refund Policy

Our Return and Refund Policy lasts 30 days from the day you have received your purchase. If 30 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or exchange.

View our Return and Refund Policy

To be eligible for a return, your product must be unused, undamaged, unopened and in the same condition that you received it. It must also be in the original packaging.

Sale Products:

Only regular priced products may be refunded, unfortunately sale products cannot be refunded.

Gifts:

If the product was marked as a gift when purchased and delivered directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the product wasn’t marked as a gift when purchased, or the gift giver had the purchase delivered to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Exchanges:

We only replace products if they were delivered to you in the following conditions: (a) defective or (b) damaged. If you need to exchange it for the same product, send us an email at hello@bumpbaloza.com to assist.

There are certain situations where only partial refunds are granted:

• Any product not in its original condition, is damaged or missing parts for reasons not due to our error
• Any product that is returned more than 30 days after delivery

Additional non-returnable products:

• Gift Cards
• Underwear
• Swimwear
• Inner Apparel
• Socks

View our Return and Refund Policy

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us by email at hello@bumpbaloza.com.

View our Return and Refund Policy

• You can subscribe to our newsletter on our Newsletter Subscription page.
• Or send us an email at hello@bumpbaloza.com to assist.

• You can manage your newsletter subscription on your My Account page, by clicking on Manage your newsletter preferences.
• Or simply go the the last newsletter received from us, and click on Unsubscribe at the bottom of the email.
• Or send us an email at hello@bumpbaloza.com to assist.